Northpower – Enabling our communities to thrive by powering a more sustainable future


Northpower drew heavily on new technology and innovative solutions in the past year to improve services to its customers. The firm increased its capital delivery by 52%, delivering record network capital spend of $40 million, adopted a new investment governance framework and new asset management systems to ensure best value for money. It also developed an in-house machine-learning system and brought in a 12-strong ‘student army’ on two projects to identify and resolve safety issues. Continued community programmes saw a record high customer satisfaction score of 95%.