Winning last year’s Energy Retailer of the Year award “set a benchmark to further evolve, innovate and always look to improve customer service further,” Contact says. 

It has focused on balancing customer empathy and value against profit to set it apart from the competition and deliver products New Zealanders really want. 

New products included Dream Charge – a time-of-use plan for EV owners, and a low-cost wireless broadband product. An established favourite, Fourth Trimester, returned.