2019
Contact Energy: Building Better Workdays with Contact’s Customer Business
In 2017 Contact’s Customer business set out to purposely shift the culture to that of a truly human energy company by building better workdays for people under the brand promise of touching lives to make life better. Contact’s Customer business has committed itself to creating a rewarding workplace for its people by valuing everyone’s contribution, encouraging personal development, recognising good performance and fostering equality of opportunity. In a short period of time, a significant positive shift in employees’ connection with Contact’s values and overarching ‘Building better Workdays’ programme has filtered through to Customer’s own customer engagement scores as a result.